WE TAKE CARE OF IT SYSTEMS

TECHNICAL SUPPORT

This is a service provided on the basis of hourly or monthly payment that helps to ensure the proper operation of your computers, servers, network, peripherals and other IT hardware and IT systems.

Users of this service are usually customers for whom the most critical factor for the success of their enterprises is stability and IT system security and with our participation we help you to focus on solving the direct challenges and problems of your business entrusting us with the responsibility for IT issues.
 

SERVICE FEATURES

REMOTE AND LOCAL ADMINISTRATIONConstant attention and means used let to quickly identify failures, promptly respond to inquiries and address arising problems.

24/7 INCIDENT LOGGING Possibility of round-the-clock incident logging via phone, e-mail or Client Cabinet web interface

MONITORING AND NOTIFYING  Critical nodes and services of your IT infrastructure will always be under our supervision with the possibility of automatic notifications

IT INFRASTRUCTURE MAINTENANCE Regardless of the number of arising challenges we perform the preventive maintenance on a regular basis in order to provide the continuous operation of IT-system

PROGRESS REPORTING All information about the performed services and the time spent to address them is always available in your Client Cabinet

IT AUDIT With new clients we primarily clear up the compliance of their company’s IT infrastructure with the standards of safety and fault tolerance, as well as assess business risks and provide recommendations on optimization