This is a service provided on the basis of hourly or monthly payment that helps to ensure the proper operation of your computers, servers, network, peripherals and other IT hardware and IT systems.
Users of this service are usually customers for whom the most critical factor for the success of their enterprises is stability and IT system security and with our participation we help you to focus on solving the direct challenges and problems of your business entrusting us with the responsibility for IT issues.
Based on the criticality of continuous operation of your business IT system, we offer a choice of various services ranging from the hourly rate and calls by need to the packages with specified service level (SLA) determining the guaranteed response time and start of resolving the customer’s problem.
|Remote IT support|
|IT support in the customer’s office||Hourly rate|
|24х7 incident logging|
|Support call reporting|
|IT preventive maintenance|
|Smartphone and tablet settings|
|Troubleshooting at extended working hours||Option||Option|
|Troubleshooting on weekends and holidays||Option||Option||Option|
|Backups and data restoration||Option||Option||Option|